Banks and building societies
Metro Bank phone numbers
Edited by Richard BarkerChecked 13 October 2026
Metro Bank publishes 15 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call Metro Bank
What each line is for, as Metro Bank describes it, with opening hours where it gives them.
- 0345 080 8500
You call them on this number
Personal customers, lost or stolen cards and account security (24 hours)
Source: “to Metro Bank? Call us on 0345 08 08 500” (opens in a new tab). Checked 13 October 2026.
- 0345 080 8509
You call them on this number
Card security, card fraud and card disputes
Source: “card fraud and card disputes Call 0345 08 08 509” (opens in a new tab). Checked 13 October 2026.
- 0345 080 8508
You call them on this number
Business customers
Source: “500 Business Customers Call us on 0345 08 08 508” (opens in a new tab). Checked 13 October 2026.
- 0345 241 3075
You call them on this number
Commercial and community accounts, and questions about collection letters
Source: “Contact the team on 0345 241 3075” (opens in a new tab). Checked 13 October 2026.
- 0345 319 1200
You call them on this number
Existing mortgages
Source: “your existing Metro Bank mortgage, call 0345 319 1200” (opens in a new tab). Checked 13 October 2026.
- 0345 319 1201
You call them on this number
Mortgage payment difficulties or arrears
Source: “you account is in arrears, call 0345 319 1201” (opens in a new tab). Checked 13 October 2026.
- 020 3824 4815
You call them on this number
Bereavement helpline
Source: “also call our dedicated helpline on 0203 8244 815” (opens in a new tab). Checked 13 October 2026.
- 0345 450 3256
You call them on this number
Specialist Support team
Source: “Call the team on 0345 4503 256” (opens in a new tab). Checked 13 October 2026.
- 020 3402 8312
You call them on this number
Report fraud, or call, from outside the UK
Source: “To report fraud from overseas, call +44 20 3402 8312” (opens in a new tab). Checked 13 October 2026.
- 0345 450 3255
You call them on this number
Apple Pay and Google Pay helpline
Hours: 24 hours a day, 7 days a week
Source: “open 24 hours, 7 days a week. Call 0345 450 3255” (opens in a new tab). Checked 13 October 2026.
- 020 3427 1435
You call them on this number
New mortgage applications
Source: “If you have a question about a new mortgage application, call 0203 427 1435” (opens in a new tab). Checked 13 October 2026.
- 020 3402 8076
You call them on this number
Submitted mortgage applications not yet completed
Source: “has not yet completed, please call 0203 402 8076” (opens in a new tab). Checked 13 October 2026.
- 020 3427 1019
You call them on this number
Mortgage brokers
Source: “new and existing applications, please call us on 0203 427 1019” (opens in a new tab). Checked 13 October 2026.
- 020 3427 1275
You call them on this number
Private Banking customers
Hours: Monday to Friday 9am to 5pm
Source: “Private Banking customers can call 0203 427 1275” (opens in a new tab). Checked 13 October 2026.
- 020 3402 8970
You call them on this number
Metro Bank and St James's Place products, including intergenerational mortgages
Source: “including intergenerational mortgages, call 0203 402 8970” (opens in a new tab). Checked 13 October 2026.
How scams that copy banks and building societies work
UK Finance describes the usual pattern: a caller says they are from your bank or the police, tells you there has been fraud on your account, and asks you to move your money to a "safe account". The criminal controls that account.
Stop Scams UK runs 159, which puts you through to your bank and cannot be spoofed. Hang up and call 159 or the number on the back of your card.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Metro Bank back on the number on the back of your card, or call 159, which connects you to your bank.
Safe ways to check
- Call 159 (opens in a new tab): Stop Scams UK runs 159, which connects you to your bank. It cannot be spoofed.
- Metro Bank's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Metro Bank’s numbers
What numbers can I call Metro Bank on?
Metro Bank publishes 15 numbers for the public to call. They include: 0345 080 8500 (Personal customers, lost or stolen cards and account security (24 hours)); 0345 080 8509 (Card security, card fraud and card disputes); 0345 080 8508 (Business customers). Check the source page for each one before you call, as numbers and opening hours change.
Does Metro Bank publish a number on its own website that is not listed here? Suggest a number for Metro Bank.
Sources and checks
This page relies on:
- Metro Bank: metrobankonline.co.uk/help-and-support/get-in-touch/
- Metro Bank: metrobankonline.co.uk/help-and-support/who-can-i-contact-if-i-need-to-speak-to-someone/
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.