Banks and building societies
Bank of Scotland phone numbers
Edited by Richard BarkerChecked 13 October 2026 to 14 October 2026
Bank of Scotland publishes 13 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Bank of Scotland
What each line is for, as Bank of Scotland describes it, with opening hours where it gives them.
- 0800 028 8335
You call them on this number
Lost or stolen cards
Source: “lost or stolen, call us on 0800 028 8335” (opens in a new tab). Checked 13 October 2026.
- 0345 721 3141
You call them on this number
Replacement debit cards
Source: “your debit card, call us on 0345 721 3141” (opens in a new tab). Checked 13 October 2026.
- 0345 964 5645
You call them on this number
Replacement credit cards
Source: “your credit card, call us on 0345 964 5645” (opens in a new tab). Checked 13 October 2026.
- 0800 567 4971
You call them on this number
Internet Banking fraud
Source: “Internet Banking fraud, call us on 0800 567 4971” (opens in a new tab). Checked 13 October 2026.
- 0345 602 0000
You call them on this number
Internet Banking support
Source: “For help with your Internet Banking, call us on 0345 602 0000” (opens in a new tab). Checked 14 October 2026.
- 0345 982 5320
You call them on this number
International payments
Source: “need some help? Call us on 0345 982 5320” (opens in a new tab). Checked 13 October 2026.
- 0345 850 0842
You call them on this number
General mortgage queries
Source: “general mortgage queries, call us on 0345 850 0842” (opens in a new tab). Checked 13 October 2026.
- 0345 604 7291
You call them on this number
Personal loans support
Source: “your personal loan, call us on 0345 604 7291” (opens in a new tab). Checked 13 October 2026.
- 0345 602 0304
You call them on this number
Savings and ISAs, existing customers
Source: “existing customer support, call us on 0345 602 0304” (opens in a new tab). Checked 13 October 2026.
- 0800 015 0012
You call them on this number
Bereavement support
Source: “with a bereavement, call us on 0800 015 0012” (opens in a new tab). Checked 13 October 2026.
- 0800 072 8668
You call them on this number
Complaints
Source: “with a complaint, call us on 0800 072 8668” (opens in a new tab). Checked 13 October 2026.
- 0808 145 0439
You call them on this number
Money worries: loans, credit cards or overdrafts
Source: “overdrafts For support, call us on 0808 145 0439” (opens in a new tab). Checked 13 October 2026.
- 0800 028 3861
You call them on this number
Money worries: mortgages
Source: “Mortgages For support, call us on 0800 028 3861” (opens in a new tab). Checked 13 October 2026.
How scams that copy banks and building societies work
UK Finance describes the usual pattern: a caller says they are from your bank or the police, tells you there has been fraud on your account, and asks you to move your money to a "safe account". The criminal controls that account.
Stop Scams UK runs 159, which puts you through to your bank and cannot be spoofed. Hang up and call 159 or the number on the back of your card.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Bank of Scotland back on the number on the back of your card, or call 159, which connects you to your bank.
Safe ways to check
- Call 159 (opens in a new tab): Stop Scams UK runs 159, which connects you to your bank. It cannot be spoofed.
- Bank of Scotland's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Bank of Scotland’s numbers
What numbers can I call Bank of Scotland on?
Bank of Scotland publishes 13 numbers for the public to call. They include: 0800 028 8335 (Lost or stolen cards); 0345 721 3141 (Replacement debit cards); 0345 964 5645 (Replacement credit cards). Check the source page for each one before you call, as numbers and opening hours change.
Does Bank of Scotland publish a number on its own website that is not listed here? Suggest a number for Bank of Scotland.
Sources and checks
This page relies on:
Checked on 13 October 2026 to 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.