Banks and building societies
Kroo phone numbers
Edited by Richard BarkerChecked 14 October 2026
Kroo publishes 2 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call Kroo
What each line is for, as Kroo describes it, with opening hours where it gives them.
- 0800 802 1323
You call them on this number
Customer services
Source: “email at help@kroo.com or call us at 08008021323” (opens in a new tab). Checked 14 October 2026.
- 0800 020 9283
You call them on this number
Report a lost or stolen phone if you cannot use the app
Source: “please telephone us without undue delay on 0800 020 9283” (opens in a new tab). Checked 14 October 2026.
How scams that copy banks and building societies work
UK Finance describes the usual pattern: a caller says they are from your bank or the police, tells you there has been fraud on your account, and asks you to move your money to a "safe account". The criminal controls that account.
Stop Scams UK runs 159, which puts you through to your bank and cannot be spoofed. Hang up and call 159 or the number on the back of your card.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Kroo back on the number on the back of your card, or call 159, which connects you to your bank.
Safe ways to check
- Call 159 (opens in a new tab): Stop Scams UK runs 159, which connects you to your bank. It cannot be spoofed.
- Kroo's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Kroo’s numbers
What numbers can I call Kroo on?
Kroo publishes 2 numbers for the public to call. They are: 0800 802 1323 (Customer services); 0800 020 9283 (Report a lost or stolen phone if you cannot use the app). Check the source page for each one before you call, as numbers and opening hours change.
Does Kroo publish a number on its own website that is not listed here? Suggest a number for Kroo.
Sources and checks
This page relies on:
- Kroo: kroo.com/current-account/key-information
- Kroo: kroo.com/documents/current-account-terms-and-conditions
Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.