Banks and building societies
first direct phone numbers
Edited by Richard BarkerChecked 13 October 2026
first direct publishes 7 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call first direct
What each line is for, as first direct describes it, with opening hours where it gives them.
- 0345 610 0100
You call them on this number
General enquiries for existing customers
Source: “calling from the UK. General enquiries 03 456 100 100” (opens in a new tab). Checked 13 October 2026.
- 0345 610 0103
You call them on this number
Mortgages
Source: “Mortgages 03 456 100 103” (opens in a new tab). Checked 13 October 2026.
- 0345 587 3967
You call them on this number
Savings
Source: “Savings 03 455 873 967” (opens in a new tab). Checked 13 October 2026.
- 0113 276 6669
You call them on this number
Bereavement Support Team
Source: “Additional support Bereavement Support Team 0113 276 6669” (opens in a new tab). Checked 13 October 2026.
- 0345 051 1378
You call them on this number
Feedback and complaints
Source: “Feedback and complaints 03 450 511 378” (opens in a new tab). Checked 13 October 2026.
- 0345 600 2424
You call them on this number
New customers
Source: “new to first direct - call 03 456 00 24 24” (opens in a new tab). Checked 13 October 2026.
- 0113 234 5678
You call them on this number
Calling from outside the UK
Source: “in the UK? Call us on +44 113 234 5678” (opens in a new tab). Checked 13 October 2026.
What first direct says it will never ask for
- “We’ll never ask you to: share your PIN” (source (opens in a new tab))
How scams that copy banks and building societies work
UK Finance describes the usual pattern: a caller says they are from your bank or the police, tells you there has been fraud on your account, and asks you to move your money to a "safe account". The criminal controls that account.
Stop Scams UK runs 159, which puts you through to your bank and cannot be spoofed. Hang up and call 159 or the number on the back of your card.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call first direct back on the number on the back of your card, or call 159, which connects you to your bank.
Safe ways to check
- Call 159 (opens in a new tab): Stop Scams UK runs 159, which connects you to your bank. It cannot be spoofed.
- first direct's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about first direct’s numbers
What numbers can I call first direct on?
first direct publishes 7 numbers for the public to call. They include: 0345 610 0100 (General enquiries for existing customers); 0345 610 0103 (Mortgages); 0345 587 3967 (Savings). Check the source page for each one before you call, as numbers and opening hours change.
What does first direct say it will never ask for?
first direct's own website says: "We’ll never ask you to: share your PIN". If a caller asks for these things, hang up.
Does first direct publish a number on its own website that is not listed here? Suggest a number for first direct.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.