Insurers and breakdown cover

NFU Mutual phone numbers

Edited by Richard BarkerChecked 13 October 2026

NFU Mutual publishes 9 numbers for you to call on its own website. We list each one with the page it is on (4 pages in all), a short quote from that page and the date we checked it.

Contact NFU Mutual How to check a call

Numbers to call NFU Mutual

What each line is for, as NFU Mutual describes it, with opening hours where it gives them.

0800 072 5569
You call them on this number
Mutual Direct: motor, home and travel policies bought direct
Hours: Monday to Friday 8am to 8pm, Saturday 9am to 12:30pm
Source: “You can call Mutual Direct on: 0800 072 5569” (opens in a new tab). Checked 13 October 2026.
0800 282 652
You call them on this number
Claims line: new motor claims, home emergencies and breakdown assistance (choose option)
Hours: 24 hours a day, 7 days a week
Source: “please call and select option 4 . 0800 282 652” (opens in a new tab). Checked 13 October 2026.
0808 134 4232
You call them on this number
Motor insurance: report an incident or start a new claim
Hours: 24 hours a day, 7 days a week
Source: “please call and select option 4 . 0808 134 4232” (opens in a new tab). Checked 13 October 2026.
0808 304 8758
You call them on this number
Motor insurance: third party claims made through NFU Mutual
Hours: Monday to Friday 8am to 6pm, Saturday 9am to 2pm
Source: “please select option 1 when you call: 0808 304 8758” (opens in a new tab). Checked 13 October 2026.
0800 587 8876
You call them on this number
Motor Legal Protection claims (provided by DAS for NFU Mutual)
Source: “provide this free service for our members. 0800 587 8876” (opens in a new tab). Checked 13 October 2026.
0800 197 0963
You call them on this number
Home insurance claims for Mutual Direct customers
Hours: Monday to Friday 9am to 6pm
Source: “provide updates to a new claim by calling: 0800 197 0963” (opens in a new tab). Checked 13 October 2026.
0330 303 1468
You call them on this number
Home insurance helpline provided by ARAG UK
Hours: 24 hours a day, 7 days a week
Source: “You can use the helpline by calling: 0330 303 1468” (opens in a new tab). Checked 13 October 2026.
0117 934 0573
You call them on this number
Home legal expenses helpline (provided by DAS for NFU Mutual)
Source: “provide this free service for our members. 0117 934 0573” (opens in a new tab). Checked 13 October 2026.
0800 622 323
You call them on this number
Pensions customer enquiries
Hours: Monday to Friday 9am to 5pm
Source: “Contact us online 0800 622 323 Mon to Fri: 9am-5pm” (opens in a new tab). Checked 13 October 2026.

How scams that copy insurers and breakdown cover work

Age UK describes calls about a car accident you have supposedly had, saying you may be entitled to compensation. If you have had an accident, it says to call your own insurer on the number on your policy.

Accident claim cold calls

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call NFU Mutual back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

NFU Mutual's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about NFU Mutual’s numbers

What numbers can I call NFU Mutual on?

NFU Mutual publishes 9 numbers for the public to call. They include: 0800 072 5569 (Mutual Direct: motor, home and travel policies bought direct); 0800 282 652 (Claims line: new motor claims, home emergencies and breakdown assistance (choose option)); 0808 134 4232 (Motor insurance: report an incident or start a new claim). Check the source page for each one before you call, as numbers and opening hours change.

Does NFU Mutual publish a number on its own website that is not listed here? Suggest a number for NFU Mutual.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.