Insurers and breakdown cover

AXA UK phone numbers

Edited by Richard BarkerChecked 13 October 2026

AXA UK publishes 8 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.

Contact AXA UK How to check a call

Numbers to call AXA UK

What each line is for, as AXA UK describes it, with opening hours where it gives them.

0330 024 1158
You call them on this number
Car insurance help team for policy changes, details and cancellations
Hours: Monday to Friday 8am to 8pm
Source: “for making policy changes You can call us on: 0330 024 1158” (opens in a new tab). Checked 13 October 2026.
0330 024 1229
You call them on this number
Car insurance payments help team
Hours: Monday to Friday 8am to 8pm
Source: “You can call us on: 0330 024 1229” (opens in a new tab). Checked 13 October 2026.
0330 024 1305
You call them on this number
Car insurance claims for policies bought directly from AXA
Hours: 24 hours a day, 7 days a week for new claims
Source: “Call us on: 0330 024 1305” (opens in a new tab). Checked 13 October 2026.
0345 608 0230
You call them on this number
Car insurance claims for policies bought through a broker
Hours: 24 hours a day, 7 days a week for new claims
Source: “Call us on: 0345 608 0230” (opens in a new tab). Checked 13 October 2026.
0330 024 1235
You call them on this number
Home insurance help team for policy changes, renewals and cancellations
Hours: Monday to Friday 8am to 8pm
Source: “for making policy changes You can call us on: 0330 024 1235” (opens in a new tab). Checked 13 October 2026.
0330 024 1239
You call them on this number
Home insurance payments help team
Hours: Monday to Friday 8am to 8pm
Source: “You can call us on: 0330 024 1239” (opens in a new tab). Checked 13 October 2026.
0800 197 1121
You call them on this number
Breakdown line for AXA car insurance customers
Hours: 24 hours a day, 7 days a week
Source: “Phone number for AXA Car Insurance customers to call when they've broken down” (opens in a new tab). Checked 13 October 2026.
0345 504 6391
You call them on this number
Breakdown help line (AXA Assistance)
Hours: 24 hours a day, 7 days a week
Source: “for help when you've broken down You can call us on: 0345 504 6391” (opens in a new tab). Checked 13 October 2026.

How scams that copy insurers and breakdown cover work

Age UK describes calls about a car accident you have supposedly had, saying you may be entitled to compensation. If you have had an accident, it says to call your own insurer on the number on your policy.

Accident claim cold calls

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call AXA UK back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

AXA UK's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about AXA UK’s numbers

What numbers can I call AXA UK on?

AXA UK publishes 8 numbers for the public to call. They include: 0330 024 1158 (Car insurance help team for policy changes, details and cancellations); 0330 024 1229 (Car insurance payments help team); 0330 024 1305 (Car insurance claims for policies bought directly from AXA). Check the source page for each one before you call, as numbers and opening hours change.

Does AXA UK publish a number on its own website that is not listed here? Suggest a number for AXA UK.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.