Insurers and breakdown cover
AXA Health phone numbers
Edited by Richard BarkerChecked 13 October 2026
AXA Health publishes 12 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call AXA Health
What each line is for, as AXA Health describes it, with opening hours where it gives them.
- 0345 600 2072
You call them on this number
Complaints (personal health insurance members)
Hours: Monday to Friday 8am to 8pm, Saturday 9am to 5pm
Source: “Call us on 0345 600 2072” (opens in a new tab). Checked 13 October 2026.
- 0800 587 0955
You call them on this number
Business health insurance: complaints and administration
Source: “Call us on 0800 587 0955 - Lines are open Monday to Friday” (opens in a new tab). Checked 13 October 2026.
- 0800 032 1965
You call them on this number
Switching health insurance to AXA Health
Source: “Request a call back Call us on 0800 032 1965*” (opens in a new tab). Checked 13 October 2026.
- 0800 917 9468
You call them on this number
Bereavement: tell AXA Health that someone has died
Hours: Monday to Friday 9am to 5pm
Source: “Please give us a call on 0800 917 9468” (opens in a new tab). Checked 13 October 2026.
- 0808 303 1177
You call them on this number
Business health insurance quotes
Hours: Monday to Friday 8:30am to 5:30pm
Source: “call us on 0808 303 1177 ( Monday to Friday 8:30am - 5:30pm )” (opens in a new tab). Checked 13 October 2026.
- 0800 389 7413
You call them on this number
Business health insurance quotes
Hours: Monday to Friday 8:30am to 5:30pm
Source: “call us on 0800 389 7413 ( Monday to Friday 8:30am - 5:30pm )” (opens in a new tab). Checked 13 October 2026.
- 0345 600 4461
You call them on this number
Personal Choice plan claims
Source: “If you have a Personal Choice plan please call us on 0345 600 4461” (opens in a new tab). Checked 13 October 2026.
- 0800 029 4233
You call them on this number
Treatment invoice queries
Hours: Monday to Friday 8am to 8pm, Saturday 9am to 5pm
Source: “To query an invoice call us on 0800 029 4233” (opens in a new tab). Checked 13 October 2026.
- 0800 111 4828
You call them on this number
Plan cost, cover reviews and cancelling membership
Hours: Monday to Friday 8am to 7pm, Saturday 9am to 1pm
Source: “Please call us on 0800 111 4828” (opens in a new tab). Checked 13 October 2026.
- 0800 731 4964
You call them on this number
Renewals, payments and policy changes
Hours: Monday to Friday 8am to 6pm, Saturday 9am to 5pm
Source: “Please call us on 0800 731 4964” (opens in a new tab). Checked 13 October 2026.
- 0800 027 1384
You call them on this number
Complaints for members whose membership number starts with AXA
Source: “If your membership number starts with AXA, call 0800 027 1384” (opens in a new tab). Checked 13 October 2026.
- 0800 132 203
You call them on this number
Complaints if you do not know your membership number
Hours: Monday to Friday 8am to 8pm, Saturday 9am to 5pm
Source: “If you don't know your membership number call 0800 132 203” (opens in a new tab). Checked 13 October 2026.
How scams that copy insurers and breakdown cover work
Age UK describes calls about a car accident you have supposedly had, saying you may be entitled to compensation. If you have had an accident, it says to call your own insurer on the number on your policy.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call AXA Health back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- AXA Health's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about AXA Health’s numbers
What numbers can I call AXA Health on?
AXA Health publishes 12 numbers for the public to call. They include: 0345 600 2072 (Complaints (personal health insurance members)); 0800 587 0955 (Business health insurance: complaints and administration); 0800 032 1965 (Switching health insurance to AXA Health). Check the source page for each one before you call, as numbers and opening hours change.
Does AXA Health publish a number on its own website that is not listed here? Suggest a number for AXA Health.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.