Insurers and breakdown cover
Hastings Direct phone numbers
Edited by Richard BarkerChecked 13 October 2026
Hastings Direct publishes 3 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.
Numbers to call Hastings Direct
What each line is for, as Hastings Direct describes it, with opening hours where it gives them.
- 0333 321 9801
You call them on this number
Customer service
Source: “Call us 0333 321 9801” (opens in a new tab). Checked 13 October 2026.
- 0333 321 9800
You call them on this number
Van insurance claims: start a new claim or report an incident
Source: “Call us on 0333 321 9800” (opens in a new tab). Checked 13 October 2026.
- 0330 880 5490
You call them on this number
Bike insurance claims: start a new claim or report an incident
Source: “Call 0330 880 5490 Track existing claim” (opens in a new tab). Checked 13 October 2026.
How scams that copy insurers and breakdown cover work
Age UK describes calls about a car accident you have supposedly had, saying you may be entitled to compensation. If you have had an accident, it says to call your own insurer on the number on your policy.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Hastings Direct back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Hastings Direct's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Hastings Direct’s numbers
What numbers can I call Hastings Direct on?
Hastings Direct publishes 3 numbers for the public to call. They are: 0333 321 9801 (Customer service); 0333 321 9800 (Van insurance claims: start a new claim or report an incident); 0330 880 5490 (Bike insurance claims: start a new claim or report an incident). Check the source page for each one before you call, as numbers and opening hours change.
Does Hastings Direct publish a number on its own website that is not listed here? Suggest a number for Hastings Direct.
Sources and checks
This page relies on:
- Hastings Direct: hastingsdirect.com/contact-us/
- Hastings Direct: hastingsdirect.com/van-claims/
- Hastings Direct: hastingsdirect.com/bike-claims/
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.