Energy suppliers and networks
Good Energy phone numbers
Edited by Richard BarkerChecked 13 October 2026
Good Energy publishes 6 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Good Energy
What each line is for, as Good Energy describes it, with opening hours where it gives them.
- 0345 034 2400
You call them on this number
Home customer service
Hours: Monday 8am to 5pm, Tuesday to Friday 9am to 5pm, closed bank holidays
Source: “Call: 0345 034 2400 Struggling to pay your bill?” (opens in a new tab). Checked 13 October 2026.
- 0800 254 0022
You call them on this number
Struggling to pay, and 24/7 metering emergency support (freephone)
Source: “Struggling to pay your bill? Freephone us on: 0800 254 0022” (opens in a new tab). Checked 13 October 2026.
- 0345 034 0755
You call them on this number
Heat pumps and solar panels
Source: “askanexpert@goodenergy.co.uk Call: 0345 034 0755” (opens in a new tab). Checked 13 October 2026.
- 0345 034 2401
You call them on this number
Business supply customers
Source: “Supply Email: hellobusiness@goodenergy.co.uk Call: 0345 034 2401” (opens in a new tab). Checked 13 October 2026.
- 0345 034 2402
You call them on this number
Generators (power purchase)
Source: “Generators Email: ppa@goodenergy.co.uk Call: 0345 034 2402” (opens in a new tab). Checked 13 October 2026.
- 0345 034 2403
You call them on this number
Business sales
Source: “business-sales@goodenergy.co.uk Call: 0345 034 2403” (opens in a new tab). Checked 13 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Good Energy back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Good Energy's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Good Energy’s numbers
What numbers can I call Good Energy on?
Good Energy publishes 6 numbers for the public to call. They include: 0345 034 2400 (Home customer service); 0800 254 0022 (Struggling to pay, and 24/7 metering emergency support (freephone)); 0345 034 0755 (Heat pumps and solar panels). Check the source page for each one before you call, as numbers and opening hours change.
Does Good Energy publish a number on its own website that is not listed here? Suggest a number for Good Energy.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.