Energy suppliers and networks
Wales & West Utilities phone numbers
Edited by Richard BarkerChecked 13 October 2026
Wales & West Utilities publishes 4 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Wales & West Utilities
What each line is for, as Wales & West Utilities describes it, with opening hours where it gives them.
- 0800 111 999
You call them on this number
Gas escape emergency line
Hours: 24 hours
Source: “Emergency 24 hour gas escape call 0800 111 999” (opens in a new tab). Checked 13 October 2026.
- 0800 912 2999
You call them on this number
General enquiries
Source: “General Enquiries call 0800 912 2999” (opens in a new tab). Checked 13 October 2026.
- 0800 294 6645
You call them on this number
Complaints and compliments
Source: “Complaints & Compliments call 0800 294 6645” (opens in a new tab). Checked 13 October 2026.
- 0800 644 1000
You call them on this number
Media enquiries
Source: “Media Enquiries call 0800 644 1000” (opens in a new tab). Checked 13 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Wales & West Utilities back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Wales & West Utilities's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Wales & West Utilities’s numbers
What numbers can I call Wales & West Utilities on?
Wales & West Utilities publishes 4 numbers for the public to call. They include: 0800 111 999 (Gas escape emergency line); 0800 912 2999 (General enquiries); 0800 294 6645 (Complaints and compliments). Check the source page for each one before you call, as numbers and opening hours change.
Does Wales & West Utilities publish a number on its own website that is not listed here? Suggest a number for Wales & West Utilities.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.