Energy suppliers and networks
Northern Gas Networks phone numbers
Edited by Richard BarkerChecked 13 October 2026
Northern Gas Networks publishes 2 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call Northern Gas Networks
What each line is for, as Northern Gas Networks describes it, with opening hours where it gives them.
- 0800 111 999
You call them on this number
National Gas Emergency Service (smell gas or carbon monoxide)
Hours: 24 hours
Source: “call the National Gas Emergency Service immediately on 0800 111 999” (opens in a new tab). Checked 13 October 2026.
- 0800 040 7766
You call them on this number
Customer Care Team (option 4 for Priority Services)
Source: “call our Customer Care Team on 0800 040 7766 and select Option 4” (opens in a new tab). Checked 13 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Northern Gas Networks back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Northern Gas Networks's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Northern Gas Networks’s numbers
What numbers can I call Northern Gas Networks on?
Northern Gas Networks publishes 2 numbers for the public to call. They are: 0800 111 999 (National Gas Emergency Service (smell gas or carbon monoxide)); 0800 040 7766 (Customer Care Team (option 4 for Priority Services)). Check the source page for each one before you call, as numbers and opening hours change.
Does Northern Gas Networks publish a number on its own website that is not listed here? Suggest a number for Northern Gas Networks.
Sources and checks
This page relies on:
- Northern Gas Networks: northerngasnetworks.co.uk/network-supply/gas-emergencies/
- Northern Gas Networks: northerngasnetworks.co.uk/network-supply/priority-customers/
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.