Energy suppliers and networks
British Gas phone numbers
Edited by Richard BarkerChecked 13 October 2026
British Gas publishes 6 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call British Gas
What each line is for, as British Gas describes it, with opening hours where it gives them.
- 0800 072 8625
You call them on this number
Priority Services Register for credit customers
Hours: Monday to Friday, 8am to 8pm & Saturday 9am to 2pm
Source: “receipt of your bill), please call 0800 0728 625” (opens in a new tab). Checked 13 October 2026.
- 0800 294 8604
You call them on this number
Priority Services Register for Pay As You Go customers
Source: “top up your meter), please call 0800 294 8604” (opens in a new tab). Checked 13 October 2026.
- 0330 054 5340
You call them on this number
Automated meter reading line
Source: “can call the automated line on 0330 054 5340” (opens in a new tab). Checked 13 October 2026.
- 0330 808 3880
You call them on this number
Help if you're struggling to pay
Source: “Help if you're struggling to pay 0330 808 3880” (opens in a new tab). Checked 13 October 2026.
- 0333 200 8899
You call them on this number
Services and HomeCover enquiries (24 hours)
Source: “Call us Services and HomeCover enquiries 0333 200 8899” (opens in a new tab). Checked 13 October 2026.
- 0333 202 9729
You call them on this number
Payments and invoice team
Source: “Call us Payments and invoice team 0333 202 9729” (opens in a new tab). Checked 13 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call British Gas back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- British Gas's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about British Gas’s numbers
What numbers can I call British Gas on?
British Gas publishes 6 numbers for the public to call. They include: 0800 072 8625 (Priority Services Register for credit customers); 0800 294 8604 (Priority Services Register for Pay As You Go customers); 0330 054 5340 (Automated meter reading line). Check the source page for each one before you call, as numbers and opening hours change.
Does British Gas publish a number on its own website that is not listed here? Suggest a number for British Gas.
Sources and checks
This page relies on:
- British Gas: britishgas.co.uk/priority-service-register
- British Gas: britishgas.co.uk/help-and-support/struggling-to-pay/what-happens-if-i-dont-pay
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.