Energy suppliers and networks
National Grid Electricity Distribution phone numbers
Edited by Richard BarkerChecked 13 October 2026
National Grid Electricity Distribution publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call National Grid Electricity Distribution
What each line is for, as National Grid Electricity Distribution describes it, with opening hours where it gives them.
- 0800 678 3105
You call them on this number
Power cut emergency line (24 hours)
Source: “Call 0800 6783 105” (opens in a new tab). Checked 13 October 2026.
- 0800 096 3080
You call them on this number
General enquiries
Source: “5 pm Monday to Friday on 0800 096 3080” (opens in a new tab). Checked 13 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call National Grid Electricity Distribution back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- National Grid Electricity Distribution's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about National Grid Electricity Distribution’s numbers
What numbers can I call National Grid Electricity Distribution on?
National Grid Electricity Distribution publishes 2 numbers for the public to call. They are: 0800 678 3105 (Power cut emergency line (24 hours)); 0800 096 3080 (General enquiries). Check the source page for each one before you call, as numbers and opening hours change.
Does National Grid Electricity Distribution publish a number on its own website that is not listed here? Suggest a number for National Grid Electricity Distribution.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.