Energy suppliers and networks
Northern Powergrid phone numbers

Edited by Richard BarkerChecked 13 October 2026
Northern Powergrid publishes 5 numbers for you to call on its own website. We list each one with the page it is on (4 pages in all), a short quote from that page and the date we checked it.
Numbers to call Northern Powergrid
What each line is for, as Northern Powergrid describes it, with opening hours where it gives them.
- 0800 011 3332
You call them on this number
General enquiries
Hours: 24 hours a day
Source: “You can get in touch on: 0800 011 3332 24 hours a day” (opens in a new tab). Checked 13 October 2026.
- 0800 169 2996
You call them on this number
Priority Services Membership team
Source: “Questions? Call our friendly team on 0800 169 2996.” (opens in a new tab). Checked 13 October 2026.
- 0800 389 8204
You call them on this number
Live interpreter service
Source: “0800 389 8204 Live Interpreter Service” (opens in a new tab). Checked 13 October 2026.
- 0800 028 9507
You call them on this number
Textphone (Minicom)
Hours: 24 hours
Source: “contact us via Minicom. Text 0800 028 9507 Lines open 24/7” (opens in a new tab). Checked 13 October 2026.
- 0800 781 8848
You call them on this number
Complaints
Hours: 24 hours
Source: “CALL US OR EMAIL US AT: 08007 818 848 Lines open: 24/7” (opens in a new tab). Checked 13 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Northern Powergrid back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Northern Powergrid's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Northern Powergrid’s numbers
What numbers can I call Northern Powergrid on?
Northern Powergrid publishes 5 numbers for the public to call. They include: 0800 011 3332 (General enquiries); 0800 169 2996 (Priority Services Membership team); 0800 389 8204 (Live interpreter service). Check the source page for each one before you call, as numbers and opening hours change.
Does Northern Powergrid publish a number on its own website that is not listed here? Suggest a number for Northern Powergrid.
Sources and checks
This page relies on:
- Northern Powergrid: northernpowergrid.com/contact-us/general-enquiries
- Northern Powergrid: northernpowergrid.com/priority-services
- Northern Powergrid: northernpowergrid.com/contact-us/power-cuts
- Northern Powergrid: northernpowergrid.com/contact-us/complaints
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.