Energy suppliers and networks
Phoenix Energy (Northern Ireland) phone numbers
Edited by Richard BarkerChecked 14 October 2026
Phoenix Energy (Northern Ireland) publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Phoenix Energy (Northern Ireland)
What each line is for, as Phoenix Energy (Northern Ireland) describes it, with opening hours where it gives them.
- 0345 455 5555
You call them on this number
Customer services
Source: “0345 4 555 555 - Calls are charged at your standard network rate” (opens in a new tab). Checked 14 October 2026.
- 0800 002 001
You call them on this number
Smell gas (emergency)
Source: “Smell Gas? CALL 0800 002 001” (opens in a new tab). Checked 14 October 2026.
How scams that copy energy suppliers and networks work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Ofgem warns that scammers may contact you by phone, text, email, social media or at your door, pretending to be from Ofgem or an energy company.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Phoenix Energy (Northern Ireland) back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Phoenix Energy (Northern Ireland)'s own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Phoenix Energy (Northern Ireland)’s numbers
What numbers can I call Phoenix Energy (Northern Ireland) on?
Phoenix Energy (Northern Ireland) publishes 2 numbers for the public to call. They are: 0345 455 5555 (Customer services); 0800 002 001 (Smell gas (emergency)). Check the source page for each one before you call, as numbers and opening hours change.
Does Phoenix Energy (Northern Ireland) publish a number on its own website that is not listed here? Suggest a number for Phoenix Energy (Northern Ireland).
Sources and checks
This page relies on:
Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.