Phone and broadband providers
Openreach phone numbers
Edited by Richard BarkerChecked 13 October 2026
Openreach publishes 1 number for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Openreach
What each line is for, as Openreach describes it, with opening hours where it gives them.
- 0800 023 2023
You call them on this number
Reporting damaged or dangerous Openreach equipment (emergencies and out of hours)
Source: “If this is an emergency, or outside 7am-7pm, call 0800 023 2023.” (opens in a new tab). Checked 13 October 2026.
Names and numbers Openreach says it texts from
A text showing one of these is not proof it is Openreach, because senders can be faked. Other organisations' text senders.
07491 163160: Activating Full Fibre, and appointment updates
Source: “We're activating your Full Fibre service: 07491163160” (opens in a new tab). Checked 14 October 2026.
07701 407770: Installing a new service, and engineer progress on the day
Source: “We're installing your new service: 07701407770” (opens in a new tab). Checked 14 October 2026.
07701 407771: Support for your service, and repair appointment updates
Source: “Support for your service: 07701407771” (opens in a new tab). Checked 14 October 2026.
07741 449211: Business Ethernet survey and engineering appointments
Source: “Ethernet survey and engineering appointments: 07741449211” (opens in a new tab). Checked 14 October 2026.
07860 041025: Appointment updates
Source: “Appointment updates: 07860041025 or 07491163160” (opens in a new tab). Checked 14 October 2026.
How scams that copy phone and broadband providers work
UK Finance says criminals pose as communications providers and ask for remote access to "fix" a problem. The FCA says that once a scammer can see your screen, they can reach your online banking.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Openreach back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Openreach's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Openreach’s numbers
What numbers can I call Openreach on?
Openreach publishes 1 number for the public to call. They are: 0800 023 2023 (Reporting damaged or dangerous Openreach equipment (emergencies and out of hours)). Check the source page for each one before you call, as numbers and opening hours change.
Does Openreach publish a number on its own website that is not listed here? Suggest a number for Openreach.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.