Phone and broadband providers
SMARTY phone numbers
Edited by Richard BarkerChecked 13 October 2026
SMARTY publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call SMARTY
What each line is for, as SMARTY describes it, with opening hours where it gives them.
- 0333 338 1047
You call them on this number
Accessibility line for customers with additional needs or in a vulnerable situation
Hours: Monday to Friday 9am to 5pm
Source: “Our accessibility telephone number is: 0333 338 1047” (opens in a new tab). Checked 13 October 2026.
- 0800 033 8011
You call them on this number
Textphone for the accessibility team
Source: “Our Textphone number is: 0800 033 8011” (opens in a new tab). Checked 13 October 2026.
How scams that copy phone and broadband providers work
UK Finance says criminals pose as communications providers and ask for remote access to "fix" a problem. The FCA says that once a scammer can see your screen, they can reach your online banking.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call SMARTY back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- SMARTY's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about SMARTY’s numbers
What numbers can I call SMARTY on?
SMARTY publishes 2 numbers for the public to call. They are: 0333 338 1047 (Accessibility line for customers with additional needs or in a vulnerable situation); 0800 033 8011 (Textphone for the accessibility team). Check the source page for each one before you call, as numbers and opening hours change.
Does SMARTY publish a number on its own website that is not listed here? Suggest a number for SMARTY.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.