Phone and broadband providers
BT phone numbers
Edited by Richard BarkerChecked 13 October 2026
BT publishes 5 numbers for you to call on its own website. We list each one with the page it is on (4 pages in all), a short quote from that page and the date we checked it.
Numbers to call BT
What each line is for, as BT describes it, with opening hours where it gives them.
- 0800 800 150
You call them on this number
Customer service for home phone and broadband
Source: “to contact us Phone us on 0800 800 150” (opens in a new tab). Checked 13 October 2026.
- 0330 123 4150
You call them on this number
Protected Services Scheme registration
Source: “Call us on 0330 123 4150” (opens in a new tab). Checked 13 October 2026.
- 0800 411 422
You call them on this number
Nuisance Calls Bureau for malicious, spoofed and scam calls
Hours: Monday to Friday 8:30am to 5pm
Source: “please call our Nuisance Calls Bureau team on 0800 411422” (opens in a new tab). Checked 13 October 2026.
- 0800 587 5252
You call them on this number
Stop text-to-speech calls to your home phone
Source: “You can stop them by calling 0800 587 5252” (opens in a new tab). Checked 13 October 2026.
- 0800 800 152
You call them on this number
BT Business customer service and complaints
Hours: Monday to Friday 8am to 6pm, Saturday 8am to 1pm
Source: “If you're a business customer, call 0800 800 152” (opens in a new tab). Checked 13 October 2026.
How scams that copy phone and broadband providers work
UK Finance says criminals pose as communications providers and ask for remote access to "fix" a problem. The FCA says that once a scammer can see your screen, they can reach your online banking.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call BT back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- BT's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about BT’s numbers
What numbers can I call BT on?
BT publishes 5 numbers for the public to call. They include: 0800 800 150 (Customer service for home phone and broadband); 0330 123 4150 (Protected Services Scheme registration); 0800 411 422 (Nuisance Calls Bureau for malicious, spoofed and scam calls). Check the source page for each one before you call, as numbers and opening hours change.
Does BT publish a number on its own website that is not listed here? Suggest a number for BT.
Sources and checks
This page relies on:
- BT: bt.com/terms/home-phone-and-broadband
- BT: bt.com/help/here-for-you/managing-your-account/protected-services-scheme
- BT: bt.com/help/security/how-can-i-stop-nuisance-or-scam-calls-
- BT: bt.com/about/bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.