Phone and broadband providers

iD Mobile phone numbers

Edited by Richard BarkerChecked 13 October 2026

iD Mobile publishes 2 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.

Contact iD Mobile How to check a call

Numbers to call iD Mobile

What each line is for, as iD Mobile describes it, with opening hours where it gives them.

0333 003 7777
You call them on this number
Automated services (7777 from an iD Mobile phone)
Source: “Call 7777 from your iD phone or 0333 003 7777” (opens in a new tab). Checked 13 October 2026.
0800 049 2402
You call them on this number
Complaints team
Source: “you can contact our Complaints Team on 0800 049 2402” (opens in a new tab). Checked 13 October 2026.

How scams that copy phone and broadband providers work

UK Finance says criminals pose as communications providers and ask for remote access to "fix" a problem. The FCA says that once a scammer can see your screen, they can reach your online banking.

Tech support and broadband scam calls

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call iD Mobile back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

iD Mobile's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about iD Mobile’s numbers

What numbers can I call iD Mobile on?

iD Mobile publishes 2 numbers for the public to call. They are: 0333 003 7777 (Automated services (7777 from an iD Mobile phone)); 0800 049 2402 (Complaints team). Check the source page for each one before you call, as numbers and opening hours change.

Does iD Mobile publish a number on its own website that is not listed here? Suggest a number for iD Mobile.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.