Phone and broadband providers
Virgin Media phone numbers
Edited by Richard BarkerChecked 13 October 2026
Virgin Media publishes 4 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.
Numbers to call Virgin Media
What each line is for, as Virgin Media describes it, with opening hours where it gives them.
- 0345 454 1111
You call them on this number
Customer care and complaints for Virgin Media customers (150 from a Virgin Media landline)
Hours: Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 6pm
Source: “Call us on 150 from your Virgin Media landline. Or 0345 454 1111” (opens in a new tab). Checked 13 October 2026.
- 0345 600 0789
You call them on this number
Customer care and complaints for Virgin Mobile customers (789 from a Virgin Media landline)
Hours: Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm
Source: “Call us on 789 from your Virgin Media landline. Or 0345 600 0789” (opens in a new tab). Checked 13 October 2026.
- 0800 064 3777
You call them on this number
Automated payment service, including checking how much you owe
Source: “calling our dedicated automated payment service on 0800 064 3777” (opens in a new tab). Checked 13 October 2026.
- 0800 952 2302
You call them on this number
Team for transferring or closing an account after a bereavement or critical illness
Source: “please give us a call on 0800 952 2302” (opens in a new tab). Checked 13 October 2026.
How scams that copy phone and broadband providers work
UK Finance says criminals pose as communications providers and ask for remote access to "fix" a problem. The FCA says that once a scammer can see your screen, they can reach your online banking.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Virgin Media back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Virgin Media's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Virgin Media’s numbers
What numbers can I call Virgin Media on?
Virgin Media publishes 4 numbers for the public to call. They include: 0345 454 1111 (Customer care and complaints for Virgin Media customers (150 from a Virgin Media landline)); 0345 600 0789 (Customer care and complaints for Virgin Mobile customers (789 from a Virgin Media landline)); 0800 064 3777 (Automated payment service, including checking how much you owe). Check the source page for each one before you call, as numbers and opening hours change.
Does Virgin Media publish a number on its own website that is not listed here? Suggest a number for Virgin Media.
Sources and checks
This page relies on:
- Virgin Media: virginmedia.com/help/complaints
- Virgin Media: virginmedia.com/help/billing-and-payments/payment-issues
- Virgin Media: virginmedia.com/help/billing-and-payments/change-account-holder
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.