Phone and broadband providers
Plusnet phone numbers
Edited by Richard BarkerChecked 13 October 2026
Plusnet publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Plusnet
What each line is for, as Plusnet describes it, with opening hours where it gives them.
- 0330 123 9123
You call them on this number
Customer support and complaints
Hours: 8am to 8pm, Monday to Sunday
Source: “Our award-winning, UK based customer support is available 7 days a week” (opens in a new tab). Checked 13 October 2026.
- 07800 008121
You call them on this number
Report a broadband or home phone problem by text (text HELP or PHONE)
Source: “For broadband problems Text HELP to 0780 000 8121” (opens in a new tab). Checked 13 October 2026.
How scams that copy phone and broadband providers work
UK Finance says criminals pose as communications providers and ask for remote access to "fix" a problem. The FCA says that once a scammer can see your screen, they can reach your online banking.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Plusnet back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Plusnet's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Plusnet’s numbers
What numbers can I call Plusnet on?
Plusnet publishes 2 numbers for the public to call. They are: 0330 123 9123 (Customer support and complaints); 07800 008121 (Report a broadband or home phone problem by text (text HELP or PHONE)). Check the source page for each one before you call, as numbers and opening hours change.
Does Plusnet publish a number on its own website that is not listed here? Suggest a number for Plusnet.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.