Water companies
Affinity Water phone numbers
Edited by Richard BarkerChecked 13 October 2026
Affinity Water publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Affinity Water
What each line is for, as Affinity Water describes it, with opening hours where it gives them.
- 0345 357 2407
You call them on this number
Emergencies: burst pipes, no running water or emergency support
Hours: 24 hours a day, 7 days a week
Source: “Have an emergency? Call 0345 357 2407 24 hours, 7 days a week” (opens in a new tab). Checked 13 October 2026.
- 0345 357 2401
You call them on this number
Account support: payments, meters, moving home and other support
Hours: Monday to Friday 8am to 8pm, Saturday 8am to 2pm
Source: “Need support with your account? Call 0345 357 2401” (opens in a new tab). Checked 13 October 2026.
How scams that copy water companies work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Check your account through the water company’s own website or the number on your bill.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Affinity Water back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Affinity Water's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Affinity Water’s numbers
What numbers can I call Affinity Water on?
Affinity Water publishes 2 numbers for the public to call. They are: 0345 357 2407 (Emergencies: burst pipes, no running water or emergency support); 0345 357 2401 (Account support: payments, meters, moving home and other support). Check the source page for each one before you call, as numbers and opening hours change.
Does Affinity Water publish a number on its own website that is not listed here? Suggest a number for Affinity Water.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.