Water companies
Scottish Water phone numbers
Edited by Richard BarkerChecked 13 October 2026
Scottish Water publishes 1 number for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Scottish Water
What each line is for, as Scottish Water describes it, with opening hours where it gives them.
- 0800 077 8778
You call them on this number
Customer helpline (24 hours, 7 days a week)
Source: “help? Chat with our AI Assistant 0800 0778 778” (opens in a new tab). Checked 13 October 2026.
How scams that copy water companies work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Check your account through the water company’s own website or the number on your bill.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Scottish Water back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Scottish Water's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Scottish Water’s numbers
What numbers can I call Scottish Water on?
Scottish Water publishes 1 number for the public to call. They are: 0800 077 8778 (Customer helpline (24 hours, 7 days a week)). Check the source page for each one before you call, as numbers and opening hours change.
Does Scottish Water publish a number on its own website that is not listed here? Suggest a number for Scottish Water.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.