Water companies
Severn Trent phone numbers
Edited by Richard BarkerChecked 13 October 2026 to 14 October 2026
Severn Trent publishes 2 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call Severn Trent
What each line is for, as Severn Trent describes it, with opening hours where it gives them.
- 0800 783 4444
You call them on this number
Emergencies (24 hours)
Source: “contact us about. Phone Emergencies (24hrs) 0800 783 4444” (opens in a new tab). Checked 13 October 2026.
- 0330 678 0964
You call them on this number
Network Plus, Severn Trent’s metering partner, once you have a job reference
Source: “You can call Network Plus on 0330 678 0964.” (opens in a new tab). Checked 14 October 2026.
How scams that copy water companies work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Check your account through the water company’s own website or the number on your bill.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Severn Trent back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Severn Trent's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Severn Trent’s numbers
What numbers can I call Severn Trent on?
Severn Trent publishes 2 numbers for the public to call. They are: 0800 783 4444 (Emergencies (24 hours)); 0330 678 0964 (Network Plus, Severn Trent’s metering partner, once you have a job reference). Check the source page for each one before you call, as numbers and opening hours change.
Does Severn Trent publish a number on its own website that is not listed here? Suggest a number for Severn Trent.
Sources and checks
This page relies on:
- Severn Trent: stwater.co.uk/help-and-contact/contact-us/
- Severn Trent: stwater.co.uk/my-account/my-water-meter/our-metering-partners/
Checked on 13 October 2026 to 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.