Water companies
United Utilities phone numbers
Edited by Richard BarkerChecked 13 October 2026
United Utilities publishes 6 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call United Utilities
What each line is for, as United Utilities describes it, with opening hours where it gives them.
- 0345 672 3723
You call them on this number
Water and wastewater (24 hours a day)
Source: “number Opening hours Water and Wastewater 0345 672 3723” (opens in a new tab). Checked 13 October 2026.
- 0345 672 2888
You call them on this number
Billing and accounts (without a meter)
Source: “hours a day Billing and Accounts 0345 672 2888” (opens in a new tab). Checked 13 October 2026.
- 0345 672 2999
You call them on this number
Billing and accounts (with a meter)
Source: “Accounts 0345 672 2888 (without meter) 0345 672 2999” (opens in a new tab). Checked 13 October 2026.
- 0800 072 6765
You call them on this number
Affordability (help paying)
Source: “Saturdays Closed on bank holidays Affordability 0800 072 6765” (opens in a new tab). Checked 13 October 2026.
- 0345 072 6093
You call them on this number
Priority Services
Source: “0 345 026 7661 Priority Services 0345 072 6093” (opens in a new tab). Checked 13 October 2026.
- 0800 912 7249
You call them on this number
Bereavement
Source: “Priority Services 0345 072 6093 Bereavement 0800 912 7249” (opens in a new tab). Checked 13 October 2026.
How scams that copy water companies work
UK Finance says criminals pose as organisations such as utility companies, claiming you must settle a fine, pay a bill or return a refund paid by mistake. Check your account through the water company’s own website or the number on your bill.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call United Utilities back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- United Utilities's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about United Utilities’s numbers
What numbers can I call United Utilities on?
United Utilities publishes 6 numbers for the public to call. They include: 0345 672 3723 (Water and wastewater (24 hours a day)); 0345 672 2888 (Billing and accounts (without a meter)); 0345 672 2999 (Billing and accounts (with a meter)). Check the source page for each one before you call, as numbers and opening hours change.
Does United Utilities publish a number on its own website that is not listed here? Suggest a number for United Utilities.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.