Government and public services

NHS Business Services Authority phone numbers

Edited by Richard BarkerChecked 14 October 2026

NHS Business Services Authority publishes 5 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.

Contact NHS Business Services Authority How to check a call

Numbers to call NHS Business Services Authority

What each line is for, as NHS Business Services Authority describes it, with opening hours where it gives them.

0300 330 1341
You call them on this number
Prescription prepayment certificates and medical or maternity exemption certificates
Hours: Monday to Friday 8am to 6pm, Saturday 9am to 3pm
Source: “NHS Prescription Prepayment Certificates (PPCs): Telephone 0300 330 1341” (opens in a new tab). Checked 14 October 2026.
0300 330 1343
You call them on this number
NHS Low Income Scheme (help with health costs)
Hours: Monday to Friday 8am to 6pm, Saturday 9am to 3pm
Source: “NHS Low Income Scheme: Telephone 0300 330 1343” (opens in a new tab). Checked 14 October 2026.
0300 330 9291
You call them on this number
Prescription Exemption Checking Service (penalty charges)
Source: “Prescription Exemption Checking Service (penalty charges) : Telephone 0300 330 9291” (opens in a new tab). Checked 14 October 2026.
0300 330 1346
You call them on this number
NHS Pensions member helpline
Hours: Monday to Friday 8am to 6pm
Source: “Contact NHS Pensions Phone Phone: 0300 330 1346” (opens in a new tab). Checked 14 October 2026.
0300 330 1350
You call them on this number
UK GHIC and EHIC (healthcare abroad) enquiries
Source: “For any other queries : Telephone: 0300 330 1350” (opens in a new tab). Checked 14 October 2026.

How scams that copy government and public services work

HMRC lists the versions it sees most: an automated call saying HMRC is filing a lawsuit against you and asking you to press 1, calls about "National Insurance number fraud", and calls or texts offering a tax refund in return for bank or card details.

UK Visas and Immigration says criminals call people, often students, about a "serious problem" with their visa and demand money quickly by money transfer.

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call NHS Business Services Authority back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

NHS Business Services Authority's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about NHS Business Services Authority’s numbers

What numbers can I call NHS Business Services Authority on?

NHS Business Services Authority publishes 5 numbers for the public to call. They include: 0300 330 1341 (Prescription prepayment certificates and medical or maternity exemption certificates); 0300 330 1343 (NHS Low Income Scheme (help with health costs)); 0300 330 9291 (Prescription Exemption Checking Service (penalty charges)). Check the source page for each one before you call, as numbers and opening hours change.

Does NHS Business Services Authority publish a number on its own website that is not listed here? Suggest a number for NHS Business Services Authority.

Sources and checks

This page relies on:

Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.