Government and public services
Disclosure and Barring Service phone numbers
Edited by Richard BarkerChecked 14 October 2026
Disclosure and Barring Service publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Disclosure and Barring Service
What each line is for, as Disclosure and Barring Service describes it, with opening hours where it gives them.
- 0300 020 0190
You call them on this number
DBS helpline
Hours: Monday to Friday 9am to 5pm
Source: “DBS helpline 03000 200 190 Welsh 03000 200 191” (opens in a new tab). Checked 14 October 2026.
- 0300 020 0191
You call them on this number
DBS helpline in Welsh
Hours: Monday to Friday 9am to 5pm
Source: “DBS helpline 03000 200 190 Welsh 03000 200 191” (opens in a new tab). Checked 14 October 2026.
How scams that copy government and public services work
HMRC lists the versions it sees most: an automated call saying HMRC is filing a lawsuit against you and asking you to press 1, calls about "National Insurance number fraud", and calls or texts offering a tax refund in return for bank or card details.
UK Visas and Immigration says criminals call people, often students, about a "serious problem" with their visa and demand money quickly by money transfer.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Disclosure and Barring Service back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Disclosure and Barring Service's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Disclosure and Barring Service’s numbers
What numbers can I call Disclosure and Barring Service on?
Disclosure and Barring Service publishes 2 numbers for the public to call. They are: 0300 020 0190 (DBS helpline); 0300 020 0191 (DBS helpline in Welsh). Check the source page for each one before you call, as numbers and opening hours change.
Does Disclosure and Barring Service publish a number on its own website that is not listed here? Suggest a number for Disclosure and Barring Service.
Sources and checks
This page relies on:
Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.