Government and public services
Serco phone numbers
Edited by Richard BarkerChecked 14 October 2026
Serco publishes 2 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Serco
What each line is for, as Serco describes it, with opening hours where it gives them.
- 0800 008 3074
You call them on this number
PIP assessment enquiries for DWP (South West and South Central England)
Source: “your PIP assessment in South West and South Central England call 0800 008 3074” (opens in a new tab). Checked 14 October 2026.
- 0800 072 0257
You call them on this number
Work Capability Assessment and Specialist Benefits enquiries (South West and South Central England)
Source: “Specialist Benefits in South West and South Central England call 0800 072 0257.” (opens in a new tab). Checked 14 October 2026.
What Serco says it will never ask for
- “Serco and DWP will never ask you to send any usernames, passwords” (source (opens in a new tab))
How scams that copy government and public services work
HMRC lists the versions it sees most: an automated call saying HMRC is filing a lawsuit against you and asking you to press 1, calls about "National Insurance number fraud", and calls or texts offering a tax refund in return for bank or card details.
UK Visas and Immigration says criminals call people, often students, about a "serious problem" with their visa and demand money quickly by money transfer.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Serco back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Serco's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Serco’s numbers
What numbers can I call Serco on?
Serco publishes 2 numbers for the public to call. They are: 0800 008 3074 (PIP assessment enquiries for DWP (South West and South Central England)); 0800 072 0257 (Work Capability Assessment and Specialist Benefits enquiries (South West and South Central England)). Check the source page for each one before you call, as numbers and opening hours change.
What does Serco say it will never ask for?
Serco's own website says: "Serco and DWP will never ask you to send any usernames, passwords". If a caller asks for these things, hang up.
Does Serco publish a number on its own website that is not listed here? Suggest a number for Serco.
Sources and checks
This page relies on:
Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.