Government and public services

DWP phone numbers

Edited by Richard BarkerChecked 13 October 2026

DWP publishes 26 numbers for you to call on its own website. We list each one with the page it is on (15 pages in all), a short quote from that page and the date we checked it.

Its published lines cover: Universal Credit helpline; Universal Credit helpline (Welsh language); Jobcentre Plus new claims (New Style JSA and ESA); Jobcentre Plus new claims (Welsh language); and 22 more.

Opening hours are shown where DWP gives them on the same page.

We checked these pages on 13 October 2026.

Contact DWP How to check a call

Numbers to call DWP

What each line is for, as DWP describes it, with opening hours where it gives them.

0800 328 5644
You call them on this number
Universal Credit helpline
Source: “Credit helpline Universal Credit helpline Telephone: 0800 328 5644” (opens in a new tab). Checked 13 October 2026.
0800 328 1744
You call them on this number
Universal Credit helpline (Welsh language)
Source: “mobile or tablet Welsh language telephone: 0800 328 1744” (opens in a new tab). Checked 13 October 2026.
0800 055 6688
You call them on this number
Jobcentre Plus new claims (New Style JSA and ESA)
Source: “Jobcentre Plus Telephone: 0800 055 6688” (opens in a new tab). Checked 13 October 2026.
0800 012 1888
You call them on this number
Jobcentre Plus new claims (Welsh language)
Source: “on mobile or tablet Welsh language: 0800 012 1888” (opens in a new tab). Checked 13 October 2026.
0800 169 0310
You call them on this number
Jobcentre Plus helpline for existing JSA, ESA and Incapacity Benefit claims
Source: “Telephone: 0800 169 0310” (opens in a new tab). Checked 13 October 2026.
0800 169 0207
You call them on this number
Jobcentre Plus helpline for existing claims (Welsh language)
Source: “on mobile or tablet Welsh language: 0800 169 0207” (opens in a new tab). Checked 13 October 2026.
0800 731 0469
You call them on this number
Pension Service (State Pension)
Source: “Call the Pension Service Telephone: 0800 731 0469” (opens in a new tab). Checked 13 October 2026.
0800 731 0453
You call them on this number
Pension Service and Bereavement Service (Welsh language)
Source: “on mobile or tablet Welsh language: 0800 731 0453” (opens in a new tab). Checked 13 October 2026.
0800 991 234
You call them on this number
Pension Credit claim line
Source: “phone. Pension Credit claim line Telephone: 0800 99 1234” (opens in a new tab). Checked 13 October 2026.
0800 917 2222
You call them on this number
PIP new claims line
Hours: Monday to Friday, 8am to 5pm
Source: “PIP new claims phone line Telephone: 0800 917 2222” (opens in a new tab). Checked 13 October 2026.
0800 121 4433
You call them on this number
PIP enquiry line for existing claims
Source: “Telephone: 0800 121 4433” (opens in a new tab). Checked 13 October 2026.
0800 121 4600
You call them on this number
Disability Living Allowance helpline (born after 8 April 1948)
Source: “born after 8 April 1948 Telephone: 0800 121 4600” (opens in a new tab). Checked 13 October 2026.
0800 731 0122
You call them on this number
Attendance Allowance helpline (also DLA if born on or before 8 April 1948)
Source: “claim form Attendance Allowance helpline Telephone: 0800 731 0122” (opens in a new tab). Checked 13 October 2026.
0800 731 0297
You call them on this number
Carer's Allowance Unit
Source: “General enquiries Telephone: 0800 731 0297” (opens in a new tab). Checked 13 October 2026.
0800 151 2012
You call them on this number
Bereavement Service helpline
Source: “by phone Bereavement Service helpline Telephone: 0800 151 2012” (opens in a new tab). Checked 13 October 2026.
0800 169 0140
You call them on this number
Social Fund enquiry line (Budgeting Loans)
Source: “you Social Fund Enquiry Line Telephone: 0800 169 0140” (opens in a new tab). Checked 13 October 2026.
0800 169 0240
You call them on this number
Social Fund enquiry line (Welsh language)
Source: “Telephone: 0800 169 0140 Welsh language: 0800 169 0240” (opens in a new tab). Checked 13 October 2026.
0800 169 0283
You call them on this number
Maternity Allowance helpline
Source: “about call charges Maternity Allowance Telephone: 0800 169 0283” (opens in a new tab). Checked 13 October 2026.
0800 121 7479
You call them on this number
Access to Work helpline
Source: “Access to Work Telephone: 0800 121 7479” (opens in a new tab). Checked 13 October 2026.
0800 916 0647
You call them on this number
DWP Debt Management
Source: “Debt Management Telephone: 0800 916 0647” (opens in a new tab). Checked 13 October 2026.
0800 121 8379
You call them on this number
Industrial Injuries Disablement Benefit helpline
Source: “Industrial Injuries Disablement Benefit Telephone: 0800 121 8379” (opens in a new tab). Checked 13 October 2026.
0800 854 440
You call them on this number
National Benefit Fraud Hotline
Hours: Monday to Friday, 8am to 6pm
Source: “Telephone: 0800 854 440” (opens in a new tab). Checked 13 October 2026.
0800 678 3722
You call them on this number
National Benefit Fraud Hotline (Welsh language)
Source: “0800 854 440 Welsh language telephone: 0800 678 3722” (opens in a new tab). Checked 13 October 2026.
0800 731 0175
You call them on this number
Pension Tracing Service
Source: “Pension Tracing Service Telephone: 0800 731 0175” (opens in a new tab). Checked 13 October 2026.
0191 218 7777
You call them on this number
International Pension Centre (State Pension for people living abroad)
Source: “Telephone State Pension Telephone: +44 (0) 191 218 7777” (opens in a new tab). Checked 13 October 2026.
0191 206 9390
You call them on this number
International Pension Centre (benefits for people abroad)
Source: “Parent’s Allowance International Pension Centre Telephone +44 (0) 191 206 9390” (opens in a new tab). Checked 13 October 2026.

How scams that copy government and public services work

HMRC lists the versions it sees most: an automated call saying HMRC is filing a lawsuit against you and asking you to press 1, calls about "National Insurance number fraud", and calls or texts offering a tax refund in return for bank or card details.

UK Visas and Immigration says criminals call people, often students, about a "serious problem" with their visa and demand money quickly by money transfer.

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call DWP back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

DWP's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about DWP’s numbers

What numbers can I call DWP on?

DWP publishes 26 numbers for the public to call. They include: 0800 328 5644 (Universal Credit helpline); 0800 328 1744 (Universal Credit helpline (Welsh language)); 0800 055 6688 (Jobcentre Plus new claims (New Style JSA and ESA)). Check the source page for each one before you call, as numbers and opening hours change.

Does DWP publish a number on its own website that is not listed here? Suggest a number for DWP.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.