Retailers
TUI phone numbers
Edited by Richard BarkerChecked 13 October 2026
TUI publishes 3 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call TUI
What each line is for, as TUI describes it, with opening hours where it gives them.
- 020 3451 2688
You call them on this number
Holidays and flights
Hours: Monday to Friday 9am to 7pm, Saturday 9am to 5pm
Source: “Holidays and Flights: 0203 451 2688” (opens in a new tab). Checked 13 October 2026.
- 0800 145 6920
You call them on this number
Assisted travel and accessibility requirements
Source: “you can call us on 0800 145 6920” (opens in a new tab). Checked 13 October 2026.
- 020 3830 3111
You call them on this number
Help while you are on holiday (calls from abroad)
Hours: 24 hours a day, seven days a week
Source: “Call +4420 38 303 111” (opens in a new tab). Checked 13 October 2026.
How scams that copy retailers work
Age UK says callers impersonate Amazon customer support, offering fake discounts on a Prime subscription or saying there is a problem with a payment. Ofcom advises checking any account through the organisation’s own website or app, never a link or number from the caller.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call TUI back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- TUI's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about TUI’s numbers
What numbers can I call TUI on?
TUI publishes 3 numbers for the public to call. They are: 020 3451 2688 (Holidays and flights); 0800 145 6920 (Assisted travel and accessibility requirements); 020 3830 3111 (Help while you are on holiday (calls from abroad)). Check the source page for each one before you call, as numbers and opening hours change.
Does TUI publish a number on its own website that is not listed here? Suggest a number for TUI.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.