Retailers
Sainsbury's phone numbers
Edited by Richard BarkerChecked 13 October 2026
Sainsbury's publishes 3 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call Sainsbury's
What each line is for, as Sainsbury's describes it, with opening hours where it gives them.
- 0800 328 1700
You call them on this number
Groceries online and account help
Source: “All about My Account Phone 0800 328 1700” (opens in a new tab). Checked 13 October 2026.
- 0800 636 262
You call them on this number
Store enquiries
Source: “does my local store have? Phone 0800 636 262” (opens in a new tab). Checked 13 October 2026.
- 0330 123 1129
You call them on this number
Food to Order and Occasions by Sainsbury's online orders
Source: “'Occasions by Sainsburys' item(s) online - 0330 123 1129” (opens in a new tab). Checked 13 October 2026.
How scams that copy retailers work
Age UK says callers impersonate Amazon customer support, offering fake discounts on a Prime subscription or saying there is a problem with a payment. Ofcom advises checking any account through the organisation’s own website or app, never a link or number from the caller.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Sainsbury's back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Sainsbury's's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Sainsbury's’s numbers
What numbers can I call Sainsbury's on?
Sainsbury's publishes 3 numbers for the public to call. They are: 0800 328 1700 (Groceries online and account help); 0800 636 262 (Store enquiries); 0330 123 1129 (Food to Order and Occasions by Sainsbury's online orders). Check the source page for each one before you call, as numbers and opening hours change.
Does Sainsbury's publish a number on its own website that is not listed here? Suggest a number for Sainsbury's.
Sources and checks
This page relies on:
- Sainsbury's: help.sainsburys.co.uk/help/contact-us
- Sainsbury's: help.sainsburys.co.uk/help/refunds-returns/how-do-make-a-complaint
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.