Retailers

Next phone numbers

Edited by Richard BarkerChecked 13 October 2026

Next publishes 8 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.

Contact Next How to check a call

Numbers to call Next

What each line is for, as Next describes it, with opening hours where it gives them.

0333 777 8000
You call them on this number
nextpay credit account, online orders and general enquiries
Source: “Credit account, please call us on 0333 777 8000” (opens in a new tab). Checked 13 October 2026.
0333 777 8739
You call them on this number
Store enquiries
Source: “Enquiries - UK Call us on 0333 777 8739” (opens in a new tab). Checked 13 October 2026.
0333 777 8664
You call them on this number
Financial difficulties (nextpay credit account)
Source: “Credit account, please call us on 0333 777 8664” (opens in a new tab). Checked 13 October 2026.
0333 777 8074
You call them on this number
Order verification (Next may text or email asking you to call this number)
Source: “verify your identity: 0333 777 8074 0333 777 8157” (opens in a new tab). Checked 13 October 2026.
0333 777 8157
You call them on this number
Order verification (Next may text or email asking you to call this number)
Source: “verify your identity: 0333 777 8074 0333 777 8157” (opens in a new tab). Checked 13 October 2026.
0333 777 8173
You call them on this number
Order verification (Next may text or email asking you to call this number)
Source: “0333 777 8157 0333 777 8173 0333 777 8901” (opens in a new tab). Checked 13 October 2026.
0333 777 8909
You call them on this number
Order verification (Next may text or email asking you to call this number)
Source: “0333 777 8901 0333 777 8909 You may also receive other” (opens in a new tab). Checked 13 October 2026.
0333 777 8901
You call them on this number
Account Investigation Team: report fraud and order verification
Hours: Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 7pm
Source: “NEXT ACCOUNT INVESTIGATION TEAM Tel: 0333 777 8901” (opens in a new tab). Checked 13 October 2026.

How scams that copy retailers work

Age UK says callers impersonate Amazon customer support, offering fake discounts on a Prime subscription or saying there is a problem with a payment. Ofcom advises checking any account through the organisation’s own website or app, never a link or number from the caller.

Amazon and retailer scam calls

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Next back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

Next's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about Next’s numbers

What numbers can I call Next on?

Next publishes 8 numbers for the public to call. They include: 0333 777 8000 (nextpay credit account, online orders and general enquiries); 0333 777 8739 (Store enquiries); 0333 777 8664 (Financial difficulties (nextpay credit account)). Check the source page for each one before you call, as numbers and opening hours change.

Does Next publish a number on its own website that is not listed here? Suggest a number for Next.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.