Trains, buses, coaches and ferries
Lumo phone numbers
Edited by Richard BarkerChecked 14 October 2026
Lumo publishes 1 number for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Lumo
What each line is for, as Lumo describes it, with opening hours where it gives them.
- 0345 528 0409
You call them on this number
Customer relations and ticket sales support
Hours: 09:00 to 17:00 Monday to Sunday
Source: “Phone Customer Relations: 0345 528 0409” (opens in a new tab). Checked 14 October 2026.
How scams that copy trains, buses, coaches and ferries work
Be wary of calls about refunds, compensation or a problem with a ticket or booking that ask for card details or a payment. Check through the operator’s own website or app.
Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Lumo back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Lumo's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Lumo’s numbers
What numbers can I call Lumo on?
Lumo publishes 1 number for the public to call. They are: 0345 528 0409 (Customer relations and ticket sales support). Check the source page for each one before you call, as numbers and opening hours change.
Does Lumo publish a number on its own website that is not listed here? Suggest a number for Lumo.
Sources and checks
This page relies on:
Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.