Trains, buses, coaches and ferries

Avanti West Coast phone numbers

Edited by Richard BarkerChecked 13 October 2026

Avanti West Coast publishes 2 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.

Contact Avanti West Coast How to check a call

Numbers to call Avanti West Coast

What each line is for, as Avanti West Coast describes it, with opening hours where it gives them.

0345 528 0253
You call them on this number
Customer support and complaints
Hours: 8am to 10pm, 7 days a week, except Christmas Day and Boxing Day
Source: “Or call us on 0345 528 0253. Our lines are open from 8am” (opens in a new tab). Checked 13 October 2026.
0800 015 8123
You call them on this number
Passenger Assist (assisted travel bookings)
Hours: 24 hours a day, 7 days a week
Source: “Call us on on 0800 0158 123 , we're open 24 hours a day” (opens in a new tab). Checked 13 October 2026.

How scams that copy trains, buses, coaches and ferries work

Be wary of calls about refunds, compensation or a problem with a ticket or booking that ask for card details or a payment. Check through the operator’s own website or app.

Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.

How scam phone calls work

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Avanti West Coast back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

Avanti West Coast's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about Avanti West Coast’s numbers

What numbers can I call Avanti West Coast on?

Avanti West Coast publishes 2 numbers for the public to call. They are: 0345 528 0253 (Customer support and complaints); 0800 015 8123 (Passenger Assist (assisted travel bookings)). Check the source page for each one before you call, as numbers and opening hours change.

Does Avanti West Coast publish a number on its own website that is not listed here? Suggest a number for Avanti West Coast.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.