Trains, buses, coaches and ferries

GWR phone numbers

Edited by Richard BarkerChecked 13 October 2026

GWR publishes 3 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.

Contact GWR How to check a call

Numbers to call GWR

What each line is for, as GWR describes it, with opening hours where it gives them.

0345 700 0125
You call them on this number
Customer Support Team
Hours: Monday to Friday 8am to 8pm, weekends 9am to 5pm
Source: “The team can also be contacted by calling 03457 000 125” (opens in a new tab). Checked 13 October 2026.
0800 197 1329
You call them on this number
Passenger Assist team
Source: “calling our Passenger Assist team free on 0800 197 1329*” (opens in a new tab). Checked 13 October 2026.
07890 608043
You call them on this number
WhatsApp messaging only (social media team)
Source: “WhatsApp: 07890 608043 (messaging only)” (opens in a new tab). Checked 13 October 2026.

How scams that copy trains, buses, coaches and ferries work

Be wary of calls about refunds, compensation or a problem with a ticket or booking that ask for card details or a payment. Check through the operator’s own website or app.

Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.

How scam phone calls work

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call GWR back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.

Safe ways to check

GWR's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about GWR’s numbers

What numbers can I call GWR on?

GWR publishes 3 numbers for the public to call. They are: 0345 700 0125 (Customer Support Team); 0800 197 1329 (Passenger Assist team); 07890 608043 (WhatsApp messaging only (social media team)). Check the source page for each one before you call, as numbers and opening hours change.

Does GWR publish a number on its own website that is not listed here? Suggest a number for GWR.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.