Trains, buses, coaches and ferries
LNER phone numbers
Edited by Richard BarkerChecked 13 October 2026
LNER publishes 2 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call LNER
What each line is for, as LNER describes it, with opening hours where it gives them.
- 0345 722 5333
You call them on this number
Web Support and ticket changes
Source: “contact Web Support on 03457 225 333 who will guide you” (opens in a new tab). Checked 13 October 2026.
- 0116 366 3336
You call them on this number
Onboard Wi-Fi support
Source: “Get in touch for some help. Telephone 0116 366 3336” (opens in a new tab). Checked 13 October 2026.
How scams that copy trains, buses, coaches and ferries work
Be wary of calls about refunds, compensation or a problem with a ticket or booking that ask for card details or a payment. Check through the operator’s own website or app.
Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call LNER back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- LNER's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about LNER’s numbers
What numbers can I call LNER on?
LNER publishes 2 numbers for the public to call. They are: 0345 722 5333 (Web Support and ticket changes); 0116 366 3336 (Onboard Wi-Fi support). Check the source page for each one before you call, as numbers and opening hours change.
Does LNER publish a number on its own website that is not listed here? Suggest a number for LNER.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.