Regulators, ombudsmen and scam services
Communications Ombudsman phone numbers
Edited by Richard BarkerChecked 14 October 2026
Communications Ombudsman publishes 1 number for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call Communications Ombudsman
What each line is for, as Communications Ombudsman describes it, with opening hours where it gives them.
- 0330 440 1614
You call them on this number
Phone and broadband complaints and enquiries
Hours: Monday to Friday 8am to 6pm
Source: “You can also contact us via: phone 0330 440 1614” (opens in a new tab). Checked 14 October 2026.
How scams that copy regulators, ombudsmen and scam services work
Ofgem warns that scammers pretend to be from Ofgem, and says it will never sell you energy, ask for your bank details or come to your home. The FCA says pension scams often start with attractive offers to transfer or release your pension.
Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Communications Ombudsman back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Communications Ombudsman's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Communications Ombudsman’s numbers
What numbers can I call Communications Ombudsman on?
Communications Ombudsman publishes 1 number for the public to call. They are: 0330 440 1614 (Phone and broadband complaints and enquiries). Check the source page for each one before you call, as numbers and opening hours change.
Does Communications Ombudsman publish a number on its own website that is not listed here? Suggest a number for Communications Ombudsman.
Sources and checks
This page relies on:
Checked on 14 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.