Couriers and delivery companies
Royal Mail phone numbers
Edited by Richard BarkerChecked 13 October 2026
Royal Mail publishes 3 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Its published lines cover: Customer service for items sent or expected (no Online Business Account); Business team for Online Business Account holders; Online postage and Click and Drop technical support.
We checked these pages on 13 October 2026.
Numbers to call Royal Mail
What each line is for, as Royal Mail describes it, with opening hours where it gives them.
- 0345 774 0740
You call them on this number
Customer service for items sent or expected (no Online Business Account)
Source: “Call us to speak to an advisor: 03457 740 740” (opens in a new tab). Checked 13 October 2026.
- 0345 795 0950
You call them on this number
Business team for Online Business Account holders
Source: “Online Business Account (OBA): 03457 950 950” (opens in a new tab). Checked 13 October 2026.
- 0345 266 1004
You call them on this number
Online postage and Click and Drop technical support
Source: “Call our technical support team: 0345 2661 004” (opens in a new tab). Checked 13 October 2026.
How scams that copy couriers and delivery companies work
Ofcom says one of the most common scam texts copies a delivery company such as Royal Mail, DHL or Evri, claiming a parcel is waiting or a delivery fee is due. The link leads to a fake website or harmful software.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Royal Mail back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Royal Mail's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Royal Mail’s numbers
What numbers can I call Royal Mail on?
Royal Mail publishes 3 numbers for the public to call. They are: 0345 774 0740 (Customer service for items sent or expected (no Online Business Account)); 0345 795 0950 (Business team for Online Business Account holders); 0345 266 1004 (Online postage and Click and Drop technical support). Check the source page for each one before you call, as numbers and opening hours change.
Does Royal Mail publish a number on its own website that is not listed here? Suggest a number for Royal Mail.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.