Lenders and credit cards

Black Horse phone numbers

Edited by Richard BarkerChecked 13 October 2026

Black Horse publishes 4 numbers for you to call on its own website. We list each one with the page it is on (3 pages in all), a short quote from that page and the date we checked it.

Contact Black Horse How to check a call

Numbers to call Black Horse

What each line is for, as Black Horse describes it, with opening hours where it gives them.

0344 824 8888
You call them on this number
Customer service, settlement figures and complaints
Hours: Monday to Friday 9am to 5pm
Source: “Call us on 0344 824 8888 and tell us which language you’d prefer.” (opens in a new tab). Checked 13 October 2026.
0800 151 2454
You call them on this number
Financial assistance for customers worried about payments
Source: “Please call us on 0800 151 2454 so we can talk through your options” (opens in a new tab). Checked 13 October 2026.
0800 302 9108
You call them on this number
Bereavement team
Hours: Monday to Friday 9am to 5pm
Source: “Firstly, please call us on 0800 302 9108 to let us know” (opens in a new tab). Checked 13 October 2026.
0800 302 9155
You call them on this number
Requesting large print, braille or audio versions
Source: “large print, braille or audio versions, call us on 0800 302 9155” (opens in a new tab). Checked 13 October 2026.

How scams that copy lenders and credit cards work

Lenders and card companies are copied in the same way as banks. UK Finance says callers claim there has been fraud on your account and ask you to move money to a "safe account" that the criminal controls.

Call the lender back on the number on your card, statement or its own website, or call 159 if your bank or card provider is part of it.

Bank scam calls

This could still be a scam call

Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Black Horse back on the number on the back of your card, or call 159, which connects you to your bank.

Safe ways to check

Call 159 (opens in a new tab): Stop Scams UK runs 159, which connects you to your bank. It cannot be spoofed.
Black Horse's own contact page (opens in a new tab): Where this number is published.
Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
How number spoofing works: Why a genuine number on your screen does not prove who is calling.

Questions about Black Horse’s numbers

What numbers can I call Black Horse on?

Black Horse publishes 4 numbers for the public to call. They include: 0344 824 8888 (Customer service, settlement figures and complaints); 0800 151 2454 (Financial assistance for customers worried about payments); 0800 302 9108 (Bereavement team). Check the source page for each one before you call, as numbers and opening hours change.

Does Black Horse publish a number on its own website that is not listed here? Suggest a number for Black Horse.

Sources and checks

This page relies on:

Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.