Charities and advice services
StepChange Debt Charity phone numbers
Edited by Richard BarkerChecked 13 October 2026
StepChange Debt Charity publishes 4 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call StepChange Debt Charity
What each line is for, as StepChange Debt Charity describes it, with opening hours where it gives them.
- 0800 138 1111
You call them on this number
Debt advice
Source: “speak to someone? Contact us on 0800 138 1111” (opens in a new tab). Checked 13 October 2026.
- 0300 303 5300
You call them on this number
Client Support team
Source: “to our Client Support team on 0300 303 5300” (opens in a new tab). Checked 13 October 2026.
- 0300 303 7037
You call them on this number
Plan Activations team
Hours: Monday to Friday 10am to 2pm
Source: “Speak to our Plan Activations team on 0300 303 7037” (opens in a new tab). Checked 13 October 2026.
- 0800 652 7491
You call them on this number
Debt Arrangement Scheme (DAS) team, Scotland
Hours: Monday to Friday 8am to 6pm
Source: “Speak to our DAS team on 0800 652 7491” (opens in a new tab). Checked 13 October 2026.
How scams that copy charities and advice services work
If a caller asks for a donation, you can hang up and give through the charity’s own website instead. If a caller asks for a code sent to your phone or access to your computer, hang up.
Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call StepChange Debt Charity back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- StepChange Debt Charity's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about StepChange Debt Charity’s numbers
What numbers can I call StepChange Debt Charity on?
StepChange Debt Charity publishes 4 numbers for the public to call. They include: 0800 138 1111 (Debt advice); 0300 303 5300 (Client Support team); 0300 303 7037 (Plan Activations team). Check the source page for each one before you call, as numbers and opening hours change.
Does StepChange Debt Charity publish a number on its own website that is not listed here? Suggest a number for StepChange Debt Charity.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.