Charities and advice services
Citizens Advice phone numbers
Edited by Richard BarkerChecked 13 October 2026
Citizens Advice publishes 4 numbers for you to call on its own website. We list each one with the page it is on (2 pages in all), a short quote from that page and the date we checked it.
Numbers to call Citizens Advice
What each line is for, as Citizens Advice describes it, with opening hours where it gives them.
- 0808 223 1133
You call them on this number
Citizens Advice consumer helpline
Source: “consumer helpline Citizens Advice consumer helpline: 0808 223 1133” (opens in a new tab). Checked 13 October 2026.
- 0808 223 1144
You call them on this number
Citizens Advice consumer helpline (Welsh language)
Source: “holidays. To contact a Welsh-speaking adviser: 0808 223 1144” (opens in a new tab). Checked 13 October 2026.
- 0800 240 4420
You call them on this number
Citizens Advice debt helpline
Source: “9.30am to 1pm Saturday Debt helpline: 0800 240 4420” (opens in a new tab). Checked 13 October 2026.
- 0800 144 8848
You call them on this number
Adviceline (England)
Source: “Adviceline (England): 0800 144 8848” (opens in a new tab). Checked 13 October 2026.
How scams that copy charities and advice services work
If a caller asks for a donation, you can hang up and give through the charity’s own website instead. If a caller asks for a code sent to your phone or access to your computer, hang up.
Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call Citizens Advice back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- Citizens Advice's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about Citizens Advice’s numbers
What numbers can I call Citizens Advice on?
Citizens Advice publishes 4 numbers for the public to call. They include: 0808 223 1133 (Citizens Advice consumer helpline); 0808 223 1144 (Citizens Advice consumer helpline (Welsh language)); 0800 240 4420 (Citizens Advice debt helpline). Check the source page for each one before you call, as numbers and opening hours change.
Does Citizens Advice publish a number on its own website that is not listed here? Suggest a number for Citizens Advice.
Sources and checks
This page relies on:
- Citizens Advice: citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
- Citizens Advice: citizensadvice.org.uk/about-us/contact-us/
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.