Airlines
British Airways phone numbers
Edited by Richard BarkerChecked 13 October 2026
British Airways publishes 6 numbers for you to call on its own website. We list each one with the page it is on (1 page in all), a short quote from that page and the date we checked it.
Numbers to call British Airways
What each line is for, as British Airways describes it, with opening hours where it gives them.
- 0344 493 0787
You call them on this number
Bookings, changes, refunds, meals, seating and other enquiries
Hours: 24 hours a day for most options
Source: “Telephone 0344 493 0787 (option 1, calls charged at local rate) Daily: 24/7” (opens in a new tab). Checked 13 October 2026.
- 0344 493 0765
You call them on this number
Group travel bookings
Hours: Monday to Friday 08:30 to 17:00
Source: “Find out more about group travel. Telephone 0344 493 0765” (opens in a new tab). Checked 13 October 2026.
- 0344 493 0785
You call them on this number
Delayed baggage
Hours: 24 hours a day, 7 days a week
Source: “Find out how to report and track delayed baggage online. Telephone 0344 493 0785” (opens in a new tab). Checked 13 October 2026.
- 0800 408 1100
You call them on this number
Help for customers travelling with a disability
Hours: Daily 08:00 to 20:00
Source: “Telephone 0800 408 1100 Daily: 08:00-20:00” (opens in a new tab). Checked 13 October 2026.
- 0345 700 7706
You call them on this number
Minicom line for deaf or hard of hearing customers
Hours: 24 hours a day, 7 days a week
Source: “Customers with normal hearing will be required to call another line. 0345 700 7706” (opens in a new tab). Checked 13 October 2026.
- 020 3684 9677
You call them on this number
Changing or cancelling a booking after a bereavement or terminal illness diagnosis
Hours: Daily 08:00 to 20:00
Source: “Telephone 0203 684 9677 (calls charged at local rate)” (opens in a new tab). Checked 13 October 2026.
How scams that copy airlines work
Be wary of calls about refunds, compensation or a problem with a booking that ask for card details or a payment. Check your booking through the airline’s own website or app.
Ofcom says scammers can fake the number that appears on your phone, which is called spoofing, and that they imitate UK numbers to look like a trusted person or organisation. Knowing details about you does not make a caller genuine.
This could still be a scam call
Criminals can make their number look like a genuine one (this is called spoofing). If someone calls from this number and asks for money, bank details, a code or passwords, hang up. Then call British Airways back on a number you've found yourself, such as the one on their own website or on a letter or bill from them.
Safe ways to check
- British Airways's own contact page (opens in a new tab): Where this number is published.
- Report Fraud (opens in a new tab): Report fraud and cyber crime in England, Wales and Northern Ireland. In Scotland, call Police Scotland on 101.
- Forward scam texts to 7726 (opens in a new tab): It is free, and reports the message to your mobile provider.
- How number spoofing works: Why a genuine number on your screen does not prove who is calling.
Questions about British Airways’s numbers
What numbers can I call British Airways on?
British Airways publishes 6 numbers for the public to call. They include: 0344 493 0787 (Bookings, changes, refunds, meals, seating and other enquiries); 0344 493 0765 (Group travel bookings); 0344 493 0785 (Delayed baggage). Check the source page for each one before you call, as numbers and opening hours change.
Does British Airways publish a number on its own website that is not listed here? Suggest a number for British Airways.
Sources and checks
This page relies on:
Checked on 13 October 2026. Read how we build the directory. How we check our information. Spotted a mistake? Tell us and we will put it right.